Moving business is a complex one and has its own language.This means that there certainly will be some phrases and expression wich you will not understand.Because of this you can ask your agent for everything which is unknow for you because in this way you will avoid any misunderstanding for further stage of your moving.Ask questions all the time.Movers are awared of what are they doing,speaking and calculation but for your his is an extremely new area and if you don't settle your question there is a possibility to be lied in the calculation of your cost or with some articles in the contract you'll sign with the moving company.You can also take this contract at home and read it carefully before to sign it.If there is a way ask the agent to send the contract via e-mail.Check it and if there are some articles you don't agree with mark them in red and take a note to ask if they can be changed or totally removed.You should be always on the alert and keep an eye on each document your are signing or paying for.